Contact Center Services

Contact Center services are one of the most sought after services in today’s competitive business world. Whether you need to set up a customer support center or market your product through telemarketing services, you would need professional call center services. While setting up a call center in-house can be an expensive affair, you can always outsource your call center operations to an offshore service provider like GIDS India.

Customer service is a key differentiator for your business in the global market with companies across industries facing increasing competition. Companies need outsourcing partners that can deliver cutting edge customer service solutions. GIDS India helps clients manage and enhance their customer experience with tailor-made customer service solutions. These solutions allow clients to transform the way they influence customer loyalty, retention and satisfaction, while at the same time ensuring cost efficiency.

GIDS India is a 8 years old BPO, KPO & Call Center Company based at Ahmedabad, India. We provide cost effective and value added Call Center services to our clients. We leverage on our experience and expertise to offer unmatched BPO, KPO and call center services. Our services are customized to reduce cost, increase productivity and quality.

We at GIDS India combine expertise, skills and technology to deliver world class Call Center Servicing .

Some of our key services are:
Inbound/Outbound Call Center, Telemarketing, Technical Support, Chat/Email Support, Lead Generation, BPO Processes, KPO Processes and Web & Mobile Development related services.

To remain a winner amongst the competitors it’s imperative to offer best of the services and we strongly believe in that philosophy. Our approach towards offering value additions to our clients helps us to strengthen relationship and grow with them steadily. We identify prospects, overcome obstacles and define realistic goals to achieve success.

Working as a strategic global outsourcing partner, we put our operational processes and performance analytics to work, letting you focus on innovation and your core business. Our goal is to work with you to improve operational efficiencies, enhance customer experience, reduce costs and generate new revenue streams. Through our comprehensive training modules in customer care and management, telephone etiquette, and accent neutralization, our highly skilled representatives ensure consistent, high-quality interactions with your customers which leads to increased customer satisfaction and high levels of referral and retention.